Contact Us
forestandfolkloreshop@gmail.com
Shipping & Returns
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Most items ship within 1-3 business days. Clothing, tote bags, mugs and water bottles ship within 5-10 business days.
Return Policy
We want you to be happy with your purchase, please contact us if your item arrives damaged or if you need to return it.
You may return most new, unopened items within 15 days of delivery for a refund minus the shipping cost. Opened bath & body products cannot be returned for health and safety reasons.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email forestandfolkloreshop@gmail.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Please take a picture of the item/s and the box if it was damaged in shipping and include as an attachment in your email for faster service. Please state your order number and let us know what happened.
Privacy Policy
The Forest & Folklore website and the technologies used to transmit your order are protected through Squarespace Security. When you place an order online, the connection that transmits your data is through Stripe and it is secured through SSL 256-bit encryption technology. Your credit card number is not visible to anyone at Forest & Folklore throughout the entire order process. For questions about Stripe’s privacy practices please see: https://stripe.com/privacy. No part of your financial information is ever stored on any computer with an outside connection to a publicly accessible network (Internet).
Since our start in 2018, we have never sacrificed our customers’ personal information. We have never sold, traded, or rented our mailing list or customer information.
With regard to your online privacy, we collect the following pieces of information:
When you subscribe to any of our email communications, fill out any form on our website, or provide an email address during the checkout process. You may unsubscribe from email communications any time; however, your email address will still remain in our database.
We monitor our web logs by employing the use of “stat counters.” These assist us in determining possible page incompatibilities, dead links, and the most useful pages to our customers, and they help us create richer content. We do not store information about you, but rather we track information on the performance of our website.
When you interact with our system, we store cookies in your browser that allow us to associate carts and checkouts with your shopping sessions. This information is used to improve your online shopping experience and personalize the content for the emails you receive from us, and it may impact the advertisements you see when visiting other websites. These cookies do not collect your personal information such as name, address, or billing information. You can opt-out of the advertisements by visiting Google’s Ad Settings or visiting the Network Advertising Initiative opt-out page.
We reserve the right to amend these Security and Privacy Policies at any time in order to address future developments of our business or changes in industry or legal trends. We will post the revised Policies on our website. Any changes will become effective upon the posting of the revised Online Privacy Policy on the website.
Our promise to you is that we will never sell or trade your information or buying habits and the guarantee that your financial information is well encrypted on the Stripe servers.
Land Acknowledgement
Forest & Folklore acknowledges that our workspace, home, garden and some of the wild crafted plants that we use are located within the traditional lands of the Takelma, and Latgawa people, Cow Creek Band of Umpqua Tribe of Indians, and the Modoc Nation; as well as the Shasta whose descendants are now identified as members of the Confederated Tribes of Siletz Indians and the Confederated Tribes of Grand Ronde.
These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together – who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed from the land. Most were sent to the Siletz and Grand Ronde Reservations. The Modoc were sent to Oklahoma after the Modoc War in 1873. The Cow Creek Band of Umpqua Tribe of Indians defied removal and remained in the region.
The result of forced relocation and genocide is that Jackson County is no longer a population center for these specific tribal groups. As of the 2020 Census 4.6% of the population of Jackson County has some indigenous heritage—while this is more than twice the national average, it is a precipitous reduction from the pre-colonial 100%. We acknowledge that indigenous groups are too often relegated to the historical past when, in truth, indigenous people are essential members of the Jackson County community.
We take this moment to recognize the Indigenous people whose traditional lands are where residents of Jackson County live today. We are committed to fostering understanding, deep respect, and honor for Indigenous people, and we encourage you to learn more about the land you reside on.
(Information Credit: Jackson County Library Services, http://www.jcls.org)
Disclaimer
Essential oil blends, teas and herbal products are made by Forest & Folklore and have not been evaluated by the FDA. No statements are intended to diagnose, treat, cure, or prevent any disease. All information on this website and products mentioned are for educational and entertainment purposes only. Forest & Folklore is registered in Oregon as a dba under Enchanted Wildcraft, LLC.
Please consult your health care provider before use if you have allergies, are pregnant or are under the care of a physician. Use of products are at your own risk. Forest & Folklore and Rain Rezendes are not responsible for the improper use of or results of any products and maintains no liability.